Refund Policy

At Rowe & Rae, we are committed to a clear and fair shopping experience. If an item is not right for you, here is how returns and exchanges work.

1. Return window

You can request an exchange or refund within 30 days of receiving your order. This includes items bought during a sale or promotion.

To start, email info@rowerae.com with:

• Order number
• Full name
• Email address
• Reason for the request
• Whether you prefer an exchange or a refund
• Photos of the item, if relevant

Once we receive your request, our team will send you instructions.

2. Condition of returned items

Items must be unused and unwashed, in their original packaging, with tags attached. We may refuse returns that do not meet these conditions.

3. What we cannot accept

• Sizing issues where the size guide on the site was not consulted
• Minor differences in measurements (up to about 1 inch) due to manufacturing
• Damage caused after delivery
• Delivery delays (delivery times are estimates, not guarantees)

4. Return shipping

Return shipping is paid by the customer. Please use a trackable service and email the tracking number to info@rowerae.com. Without tracking, we cannot guarantee a refund.

After your return is approved, we will send you the correct return address. The return address may vary by order. Please do not send items back before contacting us.

5. Alternatives to a return

Because return shipping can be costly, our team may offer another solution if you are not satisfied, without the need to send the item back. Contact us and we will find the most convenient option.

6. Exchanges

You can request a different size or style. Once the original item is received and checked, we will send the new one.

7. Refunds

Approved refunds are issued to the original payment method within 14 days of us receiving the returned item.

Questions

We are happy to help at info@rowerae.com.